Testimonials & Customer Feedback

The below quotes are from actual unsolicited customer feedback sent to us via email. Only the names & businesses have been edited.

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“With the continued pandemic that we are experiencing, I, on behalf on the (entire) staff would like to extend a huge “Thank You” to Hugh, Gail, and your amazing staff for your incredible work….. Our relationship has extended over many years, and this year was very challenging. Again, Thank You and I look forward to our continuous working relationship.” U.S. Government Agency March 16, 2021 

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“I just wanted to share with you a picture of my Pastor … on his Founder’s Day. He was extremely happy with the engraved wood piece! Thank you so much for taking care of our 170-year-old wood piece and presenting it so eloquently. We look forward to doing business again in the future.” Local Church February 3, 2021

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“AMAZING! YOU are a lifesaver! Thank you thank you! 🙂 “ Advertising Trade Association February 27, 2020

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“Excellent staff! They were able to accommodate my order with limited notice – very much appreciated.” Local Restaurant Chain February 19, 2020

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“You are amazing!!! Thank you so much! … They were extremely appreciative of the efforts of all! They say to tell you thank you!” Industrial Service & Distributor November 18, 2019

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“Just want to let you know our Senior Director that ordered the Awards was very impressed with how beautiful they turned out. We were very impressed how your graphic artist was able to create the artwork from scratch. And we were very impressed with the quality of the acrylic awards – they actually look like crystal. Thank you for doing such a great job on such short notice!” National Retailer October 4, 2019

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“Everything looks great. You guys are awesome!” Local division of a Federal Law Enforcement Agency August 21, 2019

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“I just received all the awards… I know it was a rush and I appreciate you getting them to me so quick, you guys are awesome. Have a great weekend!! 😊” National Packaging Company March 14, 2019

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“The Awards were received with great delight by all recipients – also the lapel pins were complimented on, the color and workmanship. Jim and Clayton were surprised, and thrilled with their 20 year ones. Jim wore his to a meeting the other day.” Mobile Telecommunications Authorized Dealer February 5, 2019

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“I received the 7 awards we ordered.  I checked each of them and of course they were perfect!  Another wonderful job by you and your team!” Retail Store January 3, 2019

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“AWESOME!!!! Thanks jimbo!!! You rock!!!! MERRY CHRISTMAS!!🎁🎄” Dentist Office December 18, 2018

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“Is there such a thing as “better than perfect”? You are Awesome!” Car Dealership September 17, 2018

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“The awards look great. Thank you so much for your partnership and willingness to go beyond the items you’ve created in the past! This is an annual event we hold, so I will recommend the use of your team going forward.” National Home Improvement Retailer September 12, 2018

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“I just wanted to thank you and your team for always pulling through for us and consistently getting our orders completed on time, even on short notice. It does not go unnoticed, and we really appreciate your fantastic customer service!” Local City Police Department July 10, 2018

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“Thanks for the quick turnaround, the awards look great.” Hotel and Asset Management Company June 18, 2018

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“We received the Awards your team created for us. They look beautiful! Please thank your team for doing such a great job on such short notice. And thank you for going the extra mile by putting a label on the outside of each award box with the award category and recipient.” Fortune 500 Retailer June 8, 2018

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“Just wanted to let you and your Team know that I received the Plaque, Gavel and Sounding Block this morning. Everything was in perfect order as always. I would also like to take this opportunity to thank you, Cody and Eunice for the great work and quick turnaround time, it is greatly appreciated.” Fortune 500 International Insurance Broker May 21, 2018

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“I just wanted to pass along a BIG THANKS to you and your team for another stellar award and a quick turn around!!! It has been well received around (the corporate offices).” Fortune 500 Home Improvement Supplies Store March 27, 2018

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“These guys really bailed me out! It was a week before I needed to deliver something to a group at church, and I needed a name plate engraved for it. I contacted a lot of companies, and all of them told me “No” or “they were too busy.” Then I called Hugh Clarke at Specialty Engraving, and he and his team made it happen. They called me and e-mailed me consistently, keeping me informed of what was happening. Then they had it ready on-time when they said it would be ready. Lastly, their estimate of the cost was actually high, so I paid less than expected. Their customer service is amazing, and you just don’t see that in today’s world. Trust these guys and use them for all of your needs. When they promise you something, you can count on it. Thanks!” Local Church Group December 18, 2017

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“Now that the dust hast settled from my recent Faculty Development Day and Faculty Awards events, I must start by thanking each of you for doing such an outstanding job with our order. Even with you tasked with a short turn around, the process was seamless. Please know that our University is grateful for the splendid job you and your staff did to ensure that our faculty elect were given the appropriate honor on October 20. The smiles on their faces and the crowd’s reaction were priceless. Everyone was overjoyed and pumped. It was simply wonderful.” Major University November 2, 2017

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“You guys are amazing! Thanks for all the great work you do! Our teachers love your awards.” County School Superintendent October 25, 2017

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“Thank you so much for your voicemail. We appreciate the high level customer service that Specialty Engraving provides!” Professional Medical Membership Organization October 24, 2017

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“Those are beautiful prices, thank you! And I love your customer service, prompt and professional, so thank you for that as well. I don’t know how long it will be before we need to order another set, but you are now my first stop. Thank you, thank you, thank you!” Event Planning Company September 20, 2017

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“I wanted to send this note of appreciation for an outstanding employee, Ify Mogoli. I wanted you to know how much I appreciate the service Ify provided for my meeting last month. He assisted in helping me meet a very crucial deadline. I know how much time and effort you invest in meeting deadlines and to ensure the client is satisfied with the outcome of the product and Ify lived up to that expectation. He was very thoughtful, professional and went over and beyond to complete this project. Again, many thanks to the service Ify provided and I know Specialty Engraving will become my future vendor for ordering.” International Pharmaceuticals Company July 14, 2017

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“Thank you very much for the great plaque and service you provided last week. To say I was in a time crunch would be an understatement, but you were not fazed and went above the call of duty. Please know that this is greatly appreciated and that the end product was loved by everyone.” International Sportswear and Sports Equipment Manufacturer May 15, 2017

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“I just wanted to say thank you so much. We all loved the pen and the case with our logo on it! Thank you for the rush job, it was great. The shop out in Suwanee was very nice.” Local Finance Company May 12, 2017

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“You’re the best!  I see why you guys have the 5 star ratings I read when I was looking for someone to get these items prepared.  Thank you.”  Top 10 Global 500 Multinational Oil and Gas Company April 10, 2017

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“I received these 4 name badges today and they look great! We really appreciate your efforts to match stock and the excellent reproduction.” Graphic Design Service February 16, 2017

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“I am very pleased with the work. Thank you!” Environmental Consultants January 11, 2017

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“I just received my box. I absolutely Love love love love it. You now have a customer for life!!! Thank you!” Event Planner December 13, 2016

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“Great job!! Everything looks wonderful. We like everything. We appreciate the good work, time, and effort that everyone has put in an doing the work. Thank you to all. ” Major Professional Sports Team September 29, 2016

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“We have received our name badges and they look awesome. Thank you again for creating these for us. I am interested in getting a couple more name badges.” Non-profit Organization September 19, 2016

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“I wanted to let you know that we received the awards on time yesterday and they were PERFECT. Thank you SO much for the beautiful work, they looked amazing and our employees were very surprised and grateful. I really and truly appreciate your assistance with our order, especially on such short notice, and we thank you again for helping us recognize our employees in a special way.” Health Care Provider September 1, 2016

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“I just wanted to follow-up and let you know that the medals were all great and very well received. Attached is a photo of the Champions. They proudly wore their medals around campus all day long. 🙂 Thanks again – and see you next year. 🙂 ” Non-Profit Adult Summer Retreat July 25, 2016

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“I just want to thank you and your team again for your incredible customer service. I really appreciate how quickly you turned around the trophies to get them the right height. I will definitely be a repeat customer. Thanks!” Swimming Team July 8, 2016

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“John could not have been more helpful and engaging.”
“I thank you and your company for first class service and work.” Real Estate Investment Banking June 23, 2016

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“I had a chance to inspect all the new pens earlier this morning and they look great! Please share my sincere thanks to your entire team for making it right, and expediting the corrected shipment. You certainly have a loyal customer in us, and we’ll gladly refer Specialty Engraving to others in the future.” Fundraising Consulting Firm May 19, 2016

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“The awards were a big hit, thanks so much for getting them done for us. We likely will order more in the future.” Major American Airline May 17, 2016

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“I wanted to take a moment to ‘thank you‘ on my recent special order on the lapel pins and writing pens – they both look great!
Hugh is always so helpful from the initial phone call / email. He always ensures that I will be ordering the right item, always keeping the quality of the item superior.
Jim is wonderful to work with along the production side…his layouts on the items are always insightful and he is determined to get the quality and finished product right.
It is really a pleasure to work with them.
You and your staff are great partners…Thanks Again!” U.S. HQ for International Restaurant Chain March 23, 2016

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“Boy! You guys are fast! Appreciate the quick response. Everything looks great! Thank you for taking care of this for me. The recipients of these awards are going to get a big surprise and you helped make it happen! “International Service Club Organization February 12, 2016

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“Sweet job – just got the UPS confirm of shipment – you da man! The boys love the work btw… Big hit. Pass I thanks to your crew.” Investment Firm February 3, 2016

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“We used your company for the first time after being long time customers of a local place that recently closed their doors. I just wanted to tell you guys that we were very impressed with the order and time frame it was completed. I know more people will take time to complain, but less people give compliments. Thought I’d pass on our compliments! We will be in touch for the next order in the near future!” Cub Scout Pack January 31, 2016

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“Thank you so much!! Words can not express how happy you have made me. I will review your business now and you have secured a client for life!!!! The present happens to be for my best friend’s husband who is also the soccer coach for my son’s team. Thanks again. God bless you and your business abundantly!!!” Personal gift customer January 8, 2016

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“I appreciate so much the great service you and your company provided! My assistant, is on her way to pick up the plaques now. Thanks and Merry Christmas!” County Public Schools December 17, 2015

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“Just wanted to say, the awards are beautiful! The blue logo and cascading waters look great together. We are thoroughly pleased with the finished product and I am certain the recipients will be amazed and happy with our lasting and unique appreciation for their hard work. Best regards to your team!” Church Group December 16, 2015

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“I picked up the 6” jade crystal etched piece yesterday with our state agency logo. It turned out GREAT and I wanted to take a moment and thank you for helping me that day on the phone and mentioning the special to me. It is a classy departing gift for my young staff member. Thank you so very much for your professional, prompt service!” State Government Agency November 18, 2015

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“Thank you guys. The fall trophies looked great! See you in the Spring!” Private School November 10, 2015

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“Thank you so much for your help!! We appreciate you!” Law School September 30, 2015

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“Just wanted to say hello and thank you for all that you did to make my job easier and our conference a success…………..YOU ARE THE BEST!!” National Non-Profit Association July 30, 2015

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“I just wanted to say thank you for all of your help with the glasses. They turned out awesome and everyone loved them, they were a huge hit! I couldn’t have done it without you and I know you went out of your way to make it happen for me in a short amount of time. Just wanted to say thanks for your continued partnership!” National Retailer July 15, 2015

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“In this day and time, you go to a store, and it’s gone. A restaurant used to serve delicious food, and it’s gone. I am so thankful for you guys and our long term relationship, because I can always count on you.” Art Gallery July 15, 2015

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“You are so great! Thank you.” National Brokerage Agency June 16, 2015

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“You are so reliable and helpful, it is wonderful working with you.” National Software Company June 15, 2015

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“Again, I wanted to personally thank you for the outstanding job that you and your team at Specialty Engraving do. I am encouraged that you always exceed expectations with every order.” University in the state of Florida June 9, 2015

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“The plate looks great. I think this project is fantastic!” County Police Department May 21, 2015

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“Thanks so much for all your time and great customer service!” High School Soccer Team April 28, 2015

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“Thanks. It’s a delight working with you guys at Specialty Engraving!” Financial Advisory Services April 27, 2015

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“The plaque is awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thank you.” Director of Fine Arts, Private School April 27, 2015

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“The awards arrived and are absolutely beautiful.  Everyone is VERY impressed.  Please tell your team they do GREAT work.” National Retailer April 21, 2015

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“Thank you again for all your help last week! We liked the plaques so much we want to order 2 more of the ‘5 Year Plaques’. Thank you!” Dental Training Company April 15, 2015

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“Thanks again for a job well done with our awards this year. We look forward to working with you and the team again.” Local University, School of Medicine March 9, 2015

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“Thank you for the awards they arrived and were really nice! Appreciate all you do, especially your timely service, it’s always awesome.” Fortune 500 Retailer March 2, 2015

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“Thanks! I owe you and your team a huge ‘thank you’ for doing this on such short notice.” Major University, College of Business February 27, 2015

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“I just wanted to let you know how much I appreciate your help and everyone’s hard work on our plaques. They were perfect. We will be back next year!” Financial Services Company February 18, 2015

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“Thank you for your hard work on all the plaques and awards. They all look great! Poor Mathew had to endure the checkout phase with me, and I am very grateful to both of you (and others I don’t even know about) for your hard work.” Real Estate Company December 12, 2014

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“The layout is great and the plaque is approved for production… Thanks so much! It is always such a pleasure doing business with your company.” County School Board November 20, 2014

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“Thank you, Specialty Engraving, for producing great trophies … Your customer service is unsurpassed.” Community Sports Group November 10, 2014

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“Thank you for doing such an awesome job on the awards, they are beautiful! Thank you also for your patience with the back and forth of it all, great customer service.” Multinational Conglomerate Engineering Company November 7, 2014

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“On behalf of myself, the club and Scottie lovers around the country, we want to thank you for all you did to assist us with our replacement plaques and memorial plates. You will never know how much your kindness meant to us.” National Dog Club October 15, 2014

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“Thanks so much. Everything looked great.” International Building and Construction Materials Supplier August 20, 2014

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“Just wanted to thank you for getting my awards to me today. FedEx dropped them off this morning. You are a pleasure to work with!” Fortune 500 Financial Institute August 6, 2014

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“Hello Pat and Hugh. My son and his buddies finished up his Boy Scout Eagle Project last evening after 18 months of planning, procuring, financing and good honest tough construction work. The final step was installing the plaque you produced for me. It really looks great and added a strong sense of accomplishment and completion. Feel free to use the attached photos however you please. It was a pleasure working with you…thank you for the extra efforts to get me exactly what I was looking for.” Boy Scout Troop July 26, 2014

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“Thanks again for the wonderful church badges!…fyi, I have given your name and email to our Pastor’s Administrative Assistant, in case our church has other needs. I told her you do high quality work at prices a church can afford.” Church Administrator July 19, 2014

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“The trophy looked great! Everyone was impressed – me, too. Thanks for helping with the layout and design. Your production team did a wonderful job.” June 19, 2014

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“I’m the volunteer trophy/award coordinator for our league. I wanted to take a moment to let you know what a great job Hugh did this year in meeting my order requirements over the spring season.
We’ve ordered our trophies from your company for many years- this is by far the smoothest spring yet! Many times we order last minute and in bulk. Hugh handled all of my orders with ease! He allowed me to order most trophies via email and always followed up. He would even chase me down when necessary! I ordered 2 last minute plaques and they arrived exactly as promised. Hugh was always friendly and efficient with excellent customer service skills. I had full confidence with every order.
He also mentioned that Pat helped him in completing our orders. Just wanted to let you know what a GREAT job these guys did for us this spring.” Baseball League June 3, 2014

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“Thank you so much for the plaques – they look fantastic.  Mike was so pleased.  You know they like it when they start taking pictures and emailing them all over (especially to their bosses).  Thank you for always making it happen for us!”  May 6, 2014

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“I placed an order with you back in January. It was a rush order for [Basketball Training Company] for our competitive league championship. You did a great job and had the order ready in 24 hours and they looked great. I know it has been some months but I just wanted to thank you again for a ‘rush’ job well done. We look forward to doing more business with you in the future.” April 10, 2014

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“It is my pleasure to manage up an employee of your company, Hugh.  He made the impossible happen with the [Professional Association] awards and was able to meet the deadline with very professional service…”  April 10,  2014

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“I’ve received our new name badges and want to thank you again for your services. Everyone that has seen them 100% agrees that they are fabulous! I appreciate you help with this and look forward to a continued business relationship. Cynthia mentioned she also does business with Specialty Engraving and is well pleased.”  April 8, 2014

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“I would like to send kudos to Tommy at the Norcross location. He makes sure that my orders are correct and out of all the years we’ve worked with him we’ve only had 1 issue and that was corrected immediately. Outside of the quality work the company provides, Tommy is one of the main reasons why I continue to do business with Specialty Engraving. I think you guys are lucky to have someone that dedicated to the company and I look forward to working with Tommy as well as Specialty Engraving in the future.”  March 24, 2014

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“I wish everyone I dealt with was so easy!!  This looks wonderful – she will love it!!”  March 8, 2014

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“Once again, the order I placed with you came in perfectly and on time despite all the bad weather you had in and around Atlanta the past few weeks.  Thank you so much for taking care of us and keeping up with all the changes we had to make.  Your company’s professionalism is very much appreciated!! Thanks again to you and your staff!!”  February 27, 2014

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“Just want to thank you again for the beautiful work on these service awards. The logo turned out great! You guys are awesome!!!!”  January 21, 2014

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“I want to thank you for doing an outstanding job on our [Fortune 500 Company] Awards and trophies!  The team was so please. Even with the short notice you surpassed our expectations.  We received the award right on time!! Again, THANK YOU for all that you do.”  September 27, 2013

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“I just wanted to circle back up again and send you a big thank you for all of this. Your team was wonderful to work with and they did such a beautiful job on the flutes! I’ll send a picture when I have one.  Again, many, many thanks!”  September 25, 2013

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“Once again, the workmanship is excellent and I am extremely pleased with the quality and especially the personal attention you offered! Given our short notice, you went above and beyond to provide us perfection in every aspect! I will be by this afternoon to pick up the remaining gift. Thank you again and make it a great day!” August 26, 2013

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“Thank you very much for the wonderful award. Fast and fantastic, no wonder we keep you guys in our speed dial. Keep doing your wonderful job.” August 22, 2013

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“Thank you so much for the EXCELLENT awards… They were perfect and beautiful as usual. The ceremony went off beautifully. I am especially grateful for your totally awesome patience and response with all the last minute “stuff” my boss gives me to handle. It makes me look good and you guys better!” July 12, 2013

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